Bookings and Cancellations
Full payment must be made prior to a course commencing to reserve your place. The course fee will be returnable if written notice of cancellation is received at any time 6 weeks before the course start date, less a 10% administration charge. If you cancel within 6 weeks from the course start date you will be responsible for payment of the full fees. You are welcome to send another person in your place. It is recommended that insurance be taken out against cancellation for reasons outside the student’s control. If you terminate during a course you are not entitled to the return of any proportion of the fees.
Payment
Please make all payments either by cheque or credit/debit card. Sterling cheques should be made payable to Manor Farm. Provisional bookings will be held for 5 days when paying by cheque.
Health and Safety
Smoking is not permitted anywhere inside the buildings. Please wear appropriate clothing and practical shoes (low heeled) in the kitchen.
Course Fees and Dates
Course fees and dates are quoted at the time of going to print and we reserve the right to make alterations as and when desired or relevant
Standards
Classes start on time so please arrive punctually out of consideration to other students.
Damages
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act, omission, default or neglect of the Clients, their guests or sub-contractors to the school or Lower End House’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to guest’s credit / debit card, or send an invoice for the amount required to make good or remedy any such damage, to the registered address. We will however make every effort to keep any costs that the guest would incur to a minimum.
Property
All property which you bring to Eckington Manor is brought entirely at your own risk and the proprietors cannot accept any responsibility for any loss or damage to the property of any students, nor do they accept any liability to any student such as is imposed by statute. During a course, and when you are not on the property, Eckington Manor does not accept responsibility for any injury which you incur.
Gift Vouchers
Gift vouchers are non-refundable/cannot be exchanged for cash.
Gift vouchers cannot be used in conjunction with any other offers, discounts or promotions
Expiry date is 12 months from date of voucher purchase.
Gift vouchers are subject to verification at time of presentation. Eckington Manor reserves the right not to accept any vouchers that appear to be forged, damaged, defaced or tampered with.
No responsibility will be accepted for lost, stolen or damaged gift vouchers. Photocopies are not accepted. Such vouchers shall not be refunded.
Eckington Manor gift vouchers are only for use in the Cookery School for courses, accommodation or dining.
Only Eckington Manor Vouchers are accepted by us for full or part payment for courses, accommodation or dining.
No cash refund is available if the value of the voucher exceeds the purchase value.
Eckington Manor reserves the right to vary these Terms & Conditions.
PLEASE NOTE: BLACK FRIDAY WEEKEND GIFT VOUCHERS PURCHASED WITH A PROMOTIONAL CODE ARE EXEMPT FROM OUR USUAL GIFT VOUCHER TERMS AND CONDITIONS – THEY WILL EXPIRE ON 30 MARCH 2024 AND MUST BE REDEEMED AND USED IN FULL BY 30 MARCH 2024. Gift vouchers that are purchased for dining and/or accommodation will not be valid for use on the following dates: 24, 25, 26, 31 December 2023; 1-16 January, 10, 14, 17 February, 9-15 March 2024 inclusive. Reservations are required for voucher redemption, subject to availability. Eckington Manor reserves the right to vary these Terms & Conditions.
Returns Policy
Gift Vouchers are non refundable
Accommodation will only be refunded up to 7 days prior to arrival
Cookery courses will only be refunded up to 6 weeks prior to arrival